As Senior Director/IT Leader of Information Technology at Dole Fresh Fruit
North America, I am responsible for providing consistent and reliable
distribution services for our division. Dole's mission is to provide our
customers with safe, healthy, high-quality products and services. To succeed,
our business critical systems must be highly available and we need to quickly
identify and resolve problems as they arise.
When I assumed this role in March 2008, IT credibility was at an all-time
low. Our internal IT user community was very frustrated with the poor
stability of the applications supporting our logistics functions including
transportation, product tracking and traceability from Dole farms to our
distribution centers. System stability was so poor it disrupted our ability
to ship products effectively.
Formerly, we used and supported systems unique to each count... (more)